Training Bio

Claudia Viera is an employment attorney and trainer specializing in conducting programs on conflict resolution topics and employment law, in addition to mediating and investigating employment claims in the workplace.



  • Harassment Prevention
    (AB 1825 compliant)

  • One-on-One Sensitivity

  • Mediation Skills

  • Negotiation Skills

  • Conflict Resolution 

  • Communication Skills

  • Unconscious (Implicit) Bias in Mediation

  • Unconscious Bias and the Law – What Supervisors Need to Know

  • EEO Law and Discrimination Prevention

  • Conducting Lawful Investigations

  • Equity, Inclusion and the Law

  • Managing Within the Law

As a trainer, Ms. Viera develops and teaches dynamic mediation and employment law training programs for organizations on topics such as conflict resolution at work, mediation skills, harassment prevention, diversity/inclusion/equity, EEO and the law, communication skills and implicit bias. 

Since 1999, she has taught thousands of managers and employees nationwide on employment law compliance and conflict resolution. 

She has developed special expertise in communication and mediation skills programs, in addition to AB 1825 harassment prevention compliance programs, one-on-one sensitivity training of alleged harassers, conducting lawful investigation programs utilizing live actors or video, and implicit bias programs. Ms. Viera has also taught harassment prevention programs in Spanish.  She works diligently to create and customize interactive training programs for her clients, which range from Fortune 500 companies to local universities and non-profits.

For 10 years, Ms. Viera taught Conflict Resolution to students and Human Resources Specialists at San Francisco State University’s Extension program. She has also taught Employment Law at Saint Mary’s College.  Ms. Viera guest lectures in negotiation and mediation training courses at Berkeley Law School, Hastings Law School, and the U.C. Berkeley Extension program for attorneys, in addition to giving MCLE-compliant programs for the Bar Associations of San Francisco and Alameda. Ms. Viera formerly assisted with Gary Friedman’s 40-hour Introductory Mediation Skills program for several years at the Center for Understanding in Conflict. She has also appeared in a variety of training videos.

Claudia was excellent! She’s a natural at this. She conveyed useful information in a way that was easy to understand. She doesn’t do it by showing off her skills, she does it by making us show off ours. Her exercises are so appropriate and drive home the learning.

I received great feedback from the participants. One person said it was eye-opening for him. He really didn’t realize how poorly he listened and how damaging that could be to relationships. She is simply outstanding at communicating this course. I can really see the benefit to everyone to have these skills, not just managers. Outstanding work!
— Brytain Ashford, Vice President of Human Resources, The California Endowment


Previously, Ms. Viera practiced employment law at Littler Mendelson, the largest employment law firm in the nation, where she dealt with a variety of labor and employment issues, including disputes arising under Title VII (anti-discrimination), Family and Medical Leave Act, Americans with Disability Act, wage and hour laws, and a variety of California state statutes.  She was also an acclaimed trainer for Littler’s internal training department. Ms. Viera currently mediates employment disputes and conducts fact-finding investigations of harassment, discrimination and other employment claims.