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FACILITATION, IN-HOUSE MEDIATION & CONSULTING
Since 2001, Ms. Viera has focused on mediating employment, team and management disputes. Ms. Viera works with organizations to develop customized approaches to resolution of internal conflict and to assist departmental teams in resolving divisive issues. She also works with individual team members to assist them in working together better. She specializes in working with employees after a complaint has been made to bring greater unity to the individuals and the team. Utilizing her training expertise in communication and mediation, she partners with organizations to conduct surveys, mediate meetings, facilitate team discussions and create resolution processes which reflect the department’s internal values and needs. Ms. Viera has also trained entire workforces on conflict resolution skills. Her client list of recent departmental team mediations and consulting work is available upon request.
IN-HOUSE MEDIATION EXPERTISE
Ms. Viera has successfully mediated nearly one thousand challenging cases. She has extensive experience with pre-litigation disputes in workplaces between employees with long-term conflicts. Her most recent legal mediation work includes partnership dissolutions, non-profit management facilitations, race harassment and discrimination, sex discrimination/harassment, disability discrimination and wrongful termination.Ms. Viera also mediates in Spanish.
She draws on her years of mediation training and legal experience as an employment attorney with Littler Mendelson, the largest employment and labor law firm in the nation, to promote effective communication and increased understanding between parties in conflict.
Ms. Viera works actively with all parties to help them achieve a better resolution than they would achieve through grievance procedures or court. Ms. Viera believes that exploration below the surface of the dispute is often necessary to reach resolutions that have lasting value to her clients.